At Aerofilm Systems we want to protect your investment as good as possible. Therefore we provide a suite of services to make sure that your air caster transportation device is kept in optimum shape. We have a lot of systems in the market that are still in operation since the start of our company. Our experienced technical and sales staff are available for every question you have in the field of air caster transportation. Customer satisfaction is our top priority!
ON SITE SERVICES
After your air caster transportation device has been delivered, we perform the commissioning on-site to make sure that your equipment is correctly configured. This means that it is finetuned to your specific situation and also your staff is trained on the use of the equipment. We deliver the highest quality of preventive and reactive maintenance on-site to minimise the down-time and keep your systems running. We provide different kinds of maintenance contracts to fit your requirements.
Despite the maintenance provided to you, a situation can occur that you require our immediate help. In these cases our support staff is available to assist you when an unplanned break down has taken place. Please keep your equipment’s serial number at hand, so we can help you as soon as possible.
Spare parts are crucial in production processes. In our transportation devices we make use of Commercial Off The Shelf products from the biggest quality brands available. Because of their worldwide presence, spare parts can be delivered to your company very rapidly. Next to that we also have the critical engineered parts in stock at our production facility in Eindhoven. These are also ready to be sent to your premises.
Because we often deal with heavy loads, it is very important that your staff is well trained to work safely. We provide trainings on-site or at one of our sales- or distributors offices.
REFURBISHMENT AND MODIFICATION
We also provide the service to update your current air caster transportation device to today’s standards. We can refurbish or modify both Aerofilm Systems transporters as well as our competitor’s devices. It can be very beneficial to modify your equipment to Aerofilm Systems air casters.